A record that predates the dispute
Entries are written while the sale happens, not assembled under a response deadline. That is the difference between evidence and memory, and it cannot be added later.
The proof exists before the dispute does.
RoofRail records what you sold, what you delivered, and whether your buyer reached it, while it happens. When a payment dispute arrives, you export. You don't reconstruct.
Not a payment processor. Holds no funds. Makes no guarantees about the outcome of any dispute.
Your delivery record lives in four places you don't control.
When a dispute lands, you have days to assemble one coherent account out of systems that were never designed to agree.
- Payment providerThe charge, the refund, the dispute noticeMissing: What you actually delivered
- Email inboxA send confirmation, sometimesMissing: Whether it arrived, or was opened
- Course or file hostAccess logs, for a whileMissing: Any link back to the order
- Your own memoryThe story of what happenedMissing: Anything dated or checkable
The fix isn't more screenshots. It's a record that already exists, in one place, owned by you.
One export, ready the day it matters.
Checkable, not take-our-word
Bundles are tamper-evident: built so that alteration after the fact is detectable by anyone who checks. Not unchangeable. Checkable.
Independent of your payment stack
Change how you get paid without losing what you already recorded. The history belongs to you, not to a processor's dashboard.
Organised for the reader
Time-ordered and labelled, assembled for whoever decides your dispute, not for you to explain from four open tabs.
What it will cost
RoofRail has not launched, so nothing here is billed yet. This is the pricing we plan to launch with, priced by protected transactions rather than seats. Applying for the beta costs nothing.
Free
$0/mo
25 protected transactions
Limited proof records
Starter
$19/mo
or $190/year, billed annually
100 protected transactions
$0.08 each after that
Growth
$49/mo
or $490/year, billed annually
1,000 protected transactions
$0.04 each after that
Pro
$129/mo
or $1,290/year, billed annually
5,000 protected transactions
$0.02 each after that
Platform / API
From $299/mo
Contracted volume
Volume pricing
Planned pricing, not a live checkout. Annual billing reflects roughly two months free against paying monthly. Numbers may change before launch based on what beta merchants actually need.
Apply for the beta
RoofRail is in development. We are bringing in a small first group of merchants who sell digital goods and have felt this problem directly. Tell us what you sell, and we will be in touch when places open.
Questions worth asking
What counts as proof of delivery for a digital product?
There is no signed delivery slip for digital goods. In practice a strong record answers three questions with entries written at the time: what the buyer agreed to, what was handed over, and whether they reached it. RoofRail is built to answer exactly those three.
Does this work if I sell through Stripe, PayPal, Shopify or Square?
RoofRail is designed to sit alongside your checkout rather than inside it, so the record does not depend on which provider ran the charge. Stripe is built and live today; PayPal, Shopify and Square are on the roadmap, not yet live. Whichever you use now or add later, the history you already captured stays with you.
Is RoofRail a payment processor?
No. RoofRail does not process payments, hold funds, move money, or charge buyers. It records evidence about deliveries you have already made through whatever provider you use.
Will this help me win disputes?
We will not claim that, and you should be wary of anyone who does. Dispute outcomes are decided by payment providers, card networks and issuers, none of which RoofRail controls or influences. What RoofRail changes is what you have in hand when you respond: an organised, contemporaneous record instead of an evening spent reconstructing a story from four dashboards.
When does the beta open?
The product is in development and we are not announcing a date, because we would rather move it than miss it. Applying puts you on the list and tells us what you sell and at what volume, which is how we decide who to bring in first.
How much will it cost?
See the pricing section above for the plans we intend to launch with. Nothing is billed while you are on the waitlist, and applying for the beta does not charge you anything.